Privacy Policy

Jymer ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

1. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Account Information: Phone number, name, email address, username, profile photo, and account ID
• Optional Profile Details: Gender
• Payment Information: Payment card details (processed securely by Stripe), transaction IDs, and payment status
• Booking Information: Court reservations, booking history, and preferences

User-Generated Content

• Ratings and Reviews: Star ratings and optional written reviews
• Photos: Profile photos and court images uploaded by users or venue owners
• Venue Details: Court and venue descriptions, addresses, and images provided by owners

Automatically Collected Information

• Location Data: With your permission, we collect location to show nearby courts
• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App interactions, features used, and time spent in app
• Diagnostics: Crash logs and performance data to improve stability
• Notification Data: Push notification tokens used to deliver alerts

2. How We Use Your Information

We use the collected information to:

• Provide and maintain our court booking services
• Process your bookings and payments
• Send booking confirmations and reminders
• Show relevant courts based on your location
• Connect you with friends for group bookings
• Improve our app and develop new features
• Deliver push notifications you opt in to receive
• Respond to your inquiries and support requests
• Comply with legal obligations

3. Information Sharing

We may share your information with:

• Venue Owners: Booking details necessary to fulfill your reservation
• Payment Processors: Stripe processes payments securely
• Service Providers: Firebase (authentication, database, storage, analytics, crash reporting, messaging), Google Maps (location services)
• Notifications: Firebase Cloud Messaging to deliver push notifications
• Friends: Name and profile visible to users you connect with

4. Data Security

We implement appropriate security measures to protect your information:

• Encrypted data transmission (HTTPS/TLS)
• Secure payment processing through Stripe (PCI-DSS compliant)
• Firebase Security Rules to restrict data access
• Encryption at rest and access controls through our service providers
• Regular security assessments

5. Your Rights (GDPR)

If you are located in the European Economic Area, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a portable format
• Objection: Object to certain processing of your data

To exercise these rights, contact us at the email below.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request account deletion at any time, after which we will delete your personal data within 30 days, except where we are legally required to retain it (for example, payment and tax records).

7. Children's Privacy

Jymer is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

8. Third-Party Services

Our app uses the following third-party services with their own privacy policies:

• Firebase (Google) — Authentication, Database, Storage, Analytics, Crash Reporting, Messaging
• Stripe — Payment Processing
• Google Maps — Location Services

9. Cookies & Local Storage

Our website uses local storage only to remember your language preference. We do not use advertising or cross-site tracking cookies. The mobile app stores small preferences (such as onboarding state and language) on your device.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the app after changes constitutes acceptance of the updated policy.

11. Contact Us